{"id":7919,"date":"2026-03-22T15:39:36","date_gmt":"2026-03-22T20:39:36","guid":{"rendered":"https:\/\/www.casanua.co\/?page_id=7919"},"modified":"2026-03-22T17:28:39","modified_gmt":"2026-03-22T22:28:39","slug":"pqrs","status":"publish","type":"page","link":"https:\/\/www.casanua.co\/en\/pqrs\/","title":{"rendered":"pqrs"},"content":{"rendered":"<p><!-- hero banner start --><\/p>\n<section class=\"main-slider-one hero-pqrs\">\n<div class=\"hero-section hero-centered\">\n<div class=\"hero-section__bg\" style=\"background-image:   url(https:\/\/www.casanua.co\/wp-content\/themes\/nix\/uploads\/hero\/bg-pqrs.webp);\"><\/div>\n<div class=\"hero-section__overlay  hero-section__overlay--san-lucas\"><\/div>\n<div class=\"container\">\n<div class=\"row\">\n\t\t\t\t<!-- Texto del Hero --><\/p>\n<div class=\"hero-section__content align-items-center pt-5 pt-md-0\">\n<h1 class=\"hero-section__title title_san_lucas d-none d-md-block mb-0 mb-md-3\">\n\t\t\t\t\t\tEn Casa Nua, tu opini\u00f3n es fundamental.<br \/>\n\t\t\t\t\t<\/h1>\n<p class=\"hero-section__subtitle title_san_lucas d-none d-md-block\">\n\t\t\t\t\t\tEste espacio est\u00e1 dise\u00f1ado para que puedas presentar una petici\u00f3n, queja, reclamo o sugerencia de manera clara y sencilla.\n\t\t\t\t\t<\/p>\n<h1 class=\"hero-section__title title_san_lucas d-block d-lg-none\">\n\t\t\t\t\t\tAssisted living for seniors<br \/>\n\t\t\t\t\t<\/h1>\n<p class=\"hero-section__subtitle title_san_lucas d-block d-lg-none\">\n\t\t\t\t\t\tCuidado profesional continuo para <br \/>quienes requieren mayor asistencia.\n\t\t\t\t\t<\/p>\n<p>\t\t\t\t\t<!-- Bot\u00f3n aqu\u00ed adentro --><\/p>\n<div class=\"hero-section__cta mt-4\">\n\t\t\t\t\t\t<a href=\"#form-pqrs\" class=\"equipo-btn py-2 px-4 py-2\"><br \/>\n\t\t\t\t\t\t\t<span>Realiza tu PQRSF<\/span><br \/>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"session-nuestro-equipo bg-white\">\n<div class=\"container pqrs-container\">\n\t\t<!-- FILA 1: Textos centrados --><\/p>\n<div class=\"row\" id=\"lune-magic-equipo-row1\">\n<div class=\"col col-md-12 text-center\">\n<div class=\"equipo-header\">\n<h2 class=\"equipo-titulo text-md-center text-start\" editable=\"inline\">\u00a1Estamos aqu\u00ed para escucharte!<\/h2>\n<p class=\"equipo-descripcion text-md-center text-start mt-2 mt-md-5 mb-3\">Cada mensaje es recibido con atenci\u00f3n y tratado con respeto, confidencialidad y compromiso de mejora continua. Completa el formulario a continuaci\u00f3n para que podamos ayudarte de la mejor manera.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t\t<!-- FILA 2: formulario --><\/p>\n<div class=\"row justify-content-center\" id=\"form-pqrs\">\n<div class=\"col col-md-12 mx-auto\">\n<div lune-helper=\"cf7\" class=\"lune-rendered-shortcode-wrap hero-section__form hero-form form-pqrs\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f7927-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"7927\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/7919#wpcf7-f7927-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/7919#wpcf7-f7927-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"7927\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f7927-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"mb-3\">\n\t<p><label class=\"sr-only\">Tipo de solicitud<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tipo_solicitud\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required form-select\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipo_solicitud\"><option value=\"\">TIPO DE SOLICITUD<\/option><option value=\"Petici\u00f3n\">Petici\u00f3n<\/option><option value=\"Queja\">Queja<\/option><option value=\"Reclamo\">Reclamo<\/option><option value=\"Sugerencia\">Sugerencia<\/option><\/select><\/span>\n\t<\/p>\n<\/div>\n<div class=\"mb-3\">\n\t<p><label class=\"sr-only\">Nombre y apellido<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombres\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"NOMBRE Y APELLIDO\" value=\"\" type=\"text\" name=\"nombres\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"mb-3\">\n\t<p><label class=\"sr-only\">Correo electr\u00f3nico<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"correo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"CORREO ELECTR\u00d3NICO\" value=\"\" type=\"email\" name=\"correo\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"mb-3\">\n\t<p><label class=\"sr-only\">Tel\u00e9fono<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"TEL\u00c9FONO\" value=\"\" type=\"tel\" name=\"telefono\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"mb-3\">\n\t<p><label class=\"sr-only\">Detalla tu solicitud<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"detalle\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"DETALLA TU SOLICITUD\" name=\"detalle\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<div class=\"mb-3\">\n\t<p><label class=\"sr-only\">Adjuntar archivo<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"adjunto\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".pdf,.doc,.docx,.jpg,.png\" aria-invalid=\"false\" type=\"file\" name=\"adjunto\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-check mb-4 text-start\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"aceptacion\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"aceptacion\" value=\"1\" class=\"form-check-input\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Acepto t\u00e9rminos y otorgo mi autorizaci\u00f3n para el tratamiento de datos personales en los t\u00e9rminos que aparecen a continuaci\u00f3n aqu\u00ed<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-check mb-4 text-start\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"politica\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"politica\" value=\"1\" class=\"form-check-input\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Aceptar pol\u00edtica de privacidad<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n<\/div>\n<input class=\"wpcf7-form-control wpcf7-hidden\" id=\"source\" value=\"\" type=\"hidden\" name=\"source\" \/>\n<p><label for=\"amex\" style=\"display:none\">AMEX<\/label><br \/>\n<input type=\"hidden\" name=\"amex\" value=\"\" id=\"amex\" \/>\n<\/p>\n<div class=\"d-grid\">\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-warning fw-bold text-white bebas\" type=\"submit\" value=\"ENVIAR\" \/>\n\t<\/p>\n<\/div><input type='hidden' class='wpcf7-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n\n\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p class=\"equipo-descripcion text-md-center text-start mt-5\">\u00a1Gracias por dejarnos tu PQRSF, te estaremos contactando al correo y\/o n\u00famero telef\u00f3nico <br \/>suministrado!<\/p>\n<\/p><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>En Casa Nua, tu opini\u00f3n es fundamental. Este espacio est\u00e1 dise\u00f1ado para que puedas presentar una petici\u00f3n, queja, reclamo o sugerencia de manera clara y sencilla. Vivienda asistida para adultos mayores Cuidado profesional continuo para quienes requieren mayor asistencia. Realiza tu PQRSF \u00a1Estamos aqu\u00ed para escucharte! Cada mensaje es recibido con atenci\u00f3n y tratado con [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7919","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>pqrs - Casa Nua<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.casanua.co\/en\/pqrs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"pqrs - Casa Nua\" \/>\n<meta property=\"og:description\" content=\"En Casa Nua, tu opini\u00f3n es fundamental. 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